This policy explains what personal information Invicta Couriers (South) Ltd collects, why we collect it, how long we keep it and the rights you have. It covers our website, enquiries, our customers and suppliers, visitors to our premises and people who apply to work for us.

Last updated: 28 October 2026

The short version

We use what you tell us, for example on our quote and contact forms, to reply to you, give you a price and do the job.
Google Analytics, and the Google map on our Contact page, only load if you accept cookies. You can change your choice at any time with “Manage consent” at the bottom of every page.
We never sell your personal information.
You can ask to see, correct or delete the information we hold about you. Email control@invictacouriers.com or call 01227 773030.

Who we are

Invicta Couriers (South) Ltd is the controller of the personal information described in this policy. This means we decide how it is used and we are responsible for looking after it.

Registered in England and Wales, company number 03052178.
Address: Unit 17 Joseph Wilson Industrial Estate, Millstrood Road, Whitstable, Kent, CT5 3PS.
Email: control@invictacouriers.com
Phone: 01227 773030
Data protection questions: Richard Merry, Managing Director.

Information you give us

Quotes and messages through our website

When you use our quote form or contact form, we collect what you enter: your name and phone number, and, if you choose to give them, your email address, company name, where the goods are collected from and delivered to, when they’re needed, the temperature they need and any other details. On the contact form, we also collect your message.

It is emailed to our transport team, so we can reply and give you a price.
If you give an email address, you receive an automatic email to confirm we have your enquiry.
A copy is kept in our website’s enquiry log, with the page you sent it from and your IP address. The copy means no enquiry is lost if an email goes astray; the IP address helps us spot and block spam. The log deletes each copy automatically after 12 months, and anything blocked as spam after 30 days.

We use this information to answer your enquiry, give you a quote and, if you go ahead, to carry out the job.

Phone calls and emails

If you phone us, our phone system records the number you call from and the date and time of the call. We do not record calls. If you email us, we keep your email and our reply.

Customers and orders

When you open an account with us, we collect your business name, contact names, email addresses, phone numbers and bank details. We may also obtain credit information about your business from credit reference agencies.

For each job we keep the collection and delivery details, including the names and addresses of the people sending and receiving the goods, and the details of the delivery.

Marketing emails

We may send business customers and contacts occasional emails about our services, because we have a legitimate interest in telling businesses what we do. If you are not contacting us as a business, we only send you marketing emails if you have agreed to receive them. Every marketing email lets you unsubscribe, and you can ask us to stop at any time.

People who work for our customers and suppliers

If you work for one of our customers, suppliers or business partners, we keep your work contact details and a record of our dealings with you, so we can manage our relationship with your employer.

Visitors to our premises and CCTV

We may record the names of visitors to our premises, their employer, contact details and vehicle registration, who they are visiting, and the date and time. If you have an accident at our premises, we record what happened. We operate CCTV at our premises, which may record you, for security and safety.

Job applicants

If you apply to work for us, we use the information in your application and from your referees. Before employment starts we may ask you to complete a medical questionnaire, and carry out criminal record and identity checks where the law allows them. If you used to work for us, our employee privacy notice explains how we use your information; ask us for a copy.

Public sources

We may look up businesses and the people who work for them in public sources, such as Companies House, LinkedIn and company websites.

Information collected when you use our website

Cookies and your choices

When you first visit our website, a banner asks whether you accept cookies. Until you choose, and if you choose “Deny”, our website uses only the cookies it needs to work, such as the one that remembers your choice. You can change your mind at any time with “Manage consent” at the bottom of every page. Our Cookie Policy lists every cookie we use.

Google Analytics (only if you accept)

If you accept statistics cookies, we use Google Analytics to understand how our website is used, so we can improve it. It tells us which pages people visit and for how long, roughly where they are (for example the town), what device and browser they use, how they found our website, and whether they tapped our phone number or email address or sent an enquiry. It does not tell us what anyone wrote in a form.

Google provides this service. Google says it does not store IP addresses in Google Analytics. Read how Google uses information from websites that use its services.

The map on our Contact page (only if you accept)

The map on our Contact page comes from Google Maps. It loads only if you accept cookies, which you can also do with the button on the map itself. When it loads, Google receives your IP address and information about your browser, as it does when you visit any Google website. Read Google’s privacy policy.

Spam protection on our forms

When you start to fill in one of our forms, it loads Cloudflare Turnstile, a check that tells people apart from automated spam programs. Turnstile looks at your IP address and technical details about your browser and its connection. Cloudflare says it does not use these to identify, profile or target anyone. Cloudflare runs the check for us, and also uses the information to improve its spam detection. Read Cloudflare’s Turnstile Privacy Addendum.

We use Turnstile because we have a legitimate interest in keeping our forms free of spam. It is needed for the form you are using, so it does not wait for your cookie choice.

Our website’s server logs

Like most websites, the server that runs ours keeps a log of the pages it sends, with each visitor’s IP address, the date and time, the page and the browser used. Our web hosting company keeps these logs for a short time, to keep the website secure and working.

The journey cost calculator

If you type in the miles yourself, the calculator works in your browser, and we do not receive or keep the figures you enter.

If you use postcodes or place names, the places you type are sent from our server to OpenRouteService (run by HeiGIT in Germany) and postcodes.io to work out the route. They are not linked to you. The route map is drawn with OpenStreetMap, so your browser loads map images from OpenStreetMap’s servers, which see your IP address. The map loads only after you calculate a route.

If you ask us to email you the route, we use your email address only to send it and to help with your booking: a copy of the email comes to our office.

Reviews and testimonials

The reviews on our homepage are copied from our Google Business Profile, with each reviewer’s name as it appears on Google. The testimonials on our pages come from our customers. If your name is in a review or testimonial on our website and you would like it removed, contact us and we will take it down.

Our legal reasons for using your information

Data protection law only lets us use personal information when we have a lawful reason. Ours are:

A contract with you: to give you a quote when you ask for one, and to provide our services.
Our legitimate interests: to answer enquiries; to manage our relationships with customers, suppliers and their staff; to keep our website, forms and premises secure (including spam protection, server logs and CCTV); to recover money we are owed; and to send business marketing emails. We only do this where it does not override your own rights and interests, and you can object (see “Your rights”).
Your consent: for Google Analytics and the Google map, and for marketing emails to people who are not contacting us as a business. You can withdraw your consent at any time.
Legal obligations: for example accounting and tax records, health and safety records, and checks we must make before employing someone.

We only use health or criminal record information about job applicants and employees where the law allows it, for employment purposes.

Who we share your information with

Delivery partners who carry out part of a job for us, given only the details they need.
The companies that provide our IT, email, phone, website and accounting systems, who only act on our instructions. They include our web hosting company, Cloudflare (spam protection on our forms), OpenStreetMap (the map in our journey cost calculator) and, only if you accept cookies, Google (Analytics and the Contact page map).
Our bank, accountants, insurers, credit reference agencies and professional advisers, where this is needed.
The police, courts or regulators, if the law requires it.

We never sell your personal information.

Information sent outside the UK

Some of our providers, including Google and Cloudflare, may handle information outside the UK, for example in the United States. Where they do, it is protected in a way UK law recognises, such as the UK–US data bridge or contract terms approved for use under UK law.

How long we keep your information

The copy of each enquiry in our website’s enquiry log: deleted automatically 12 months after it was sent. If the enquiry becomes an order, we keep the order records as described below.
Form submissions blocked as spam: deleted automatically after 30 days.
Other emails and messages: only as long as we need them to deal with your enquiry and anything that follows from it.
Orders and accounts, including names, addresses and correspondence: up to 7 years after the order, to deal with after-sales enquiries and claims, and for our accounts.
Business contacts used for marketing: reviewed every year, and deleted when no longer relevant.
Visitor and accident records: up to 3 years.
CCTV recordings: up to 60 days, unless an incident means we need to keep them longer to deal with it.
Unsuccessful job applications: until we have made our decision and dealt with any questions about it, then deleted.
Employee records, including health information: normally up to 6 years after employment ends, or longer where employment law requires it.
Google Analytics: Google keeps the details of individual visits for 2 months, and the information linked to a visitor’s Analytics cookie for 14 months after their last visit.
Server logs: kept by our web hosting company for a short time, for security and to fix faults.
Cookies: see our Cookie Policy.

After that, we delete the information or make it anonymous, so it can no longer identify you.

Your rights

Under UK data protection law you have the right to:

be told how we use your information (this policy does that);
ask for a copy of the information we hold about you;
ask us to correct information that is wrong or incomplete;
ask us to delete your information;
ask us to restrict how we use it;
object to us using it for our legitimate interests, and to direct marketing at any time;
ask for information you gave us to be sent to another organisation, where we use it under a contract with you or with your consent;
withdraw your consent at any time, where we rely on it. For cookies, use “Manage consent” at the bottom of every page.

To use any of these rights, email control@invictacouriers.com, call 01227 773030 or write to us at the address above. We will reply within one month. There is normally no charge. We may ask you to confirm who you are first, so we never give your information to someone else.

If you are unhappy with how we have handled your information, please tell us first, so we can put it right. We will acknowledge your complaint within 30 days and tell you what we are doing about it. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

How we keep your information safe

We limit access to personal information to the people who need it for their work, use secure systems, and only use providers who keep information confidential and secure. Our website uses an encrypted (HTTPS) connection. If a data breach is likely to put your rights at risk, we will report it to the ICO within 72 hours, and tell you without delay if the risk to you is high. We keep a record of every breach.

Links to other websites

Our website links to other websites, for example Google and the organisations that accredit us. Their own privacy policies apply when you visit them.

Changes to this policy

We will publish any changes on this page and update the date at the top.