Privacy Policy

Introduction

Invicta Couriers (South) Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect the personal data of our customers, clients, and website users in compliance with the UK GDPR and the Data Protection Act 2018.

By using our services or visiting our website, you agree to the terms of this Privacy Policy.

Who We Are

  • Company Name: Invicta Couriers (South) Ltd
  • Registered Address: Unit 17, Joseph Wilson Industrial Estate, Whitstable, Kent, CT5 3PS.
  • Company Registration Number: 03052178
  • Data Protection Officer: Steven Austen
  • Contact Email: info@hireone.co.uk

What Information We Collect

We may collect and process the following personal data:

  1. Information You Provide to Us:
    • Name, address, phone number, and email address.
    • Payment details (where applicable).
    • Delivery or collection details (e.g., recipient names and addresses).
  2. Information We Collect Automatically:
    • IP address, browser type, and operating system when you visit our website.
    • Cookies and tracking technologies (please refer to our Cookie Policy).
  3. Information from Third Parties:
    • Details from publicly available sources or partners if required to provide our services.

How We Use Your Information

We process your personal data for the following purposes:

  • To Provide Services: Fulfilling courier requests, managing bookings, and completing deliveries.
  • To Communicate: Responding to inquiries, providing service updates, and sending invoices.
  • For Legal and Regulatory Obligations: Ensuring compliance with UK laws and regulations.
  • To Improve Our Services: Analysing website usage and customer feedback to enhance user experience.
  • For Marketing (with consent): Sending updates, offers, or newsletters (you may opt out at any time).

Legal Basis for Processing

We process personal data under the following legal bases:

  • Performance of a Contract: When we process your data to provide courier services.
  • Legitimate Interests: For improving our services or ensuring network security.
  • Consent: For marketing communications (if you opt in).
  • Compliance with Legal Obligations: When processing is necessary to comply with laws.

How We Share Your Information

We may share your personal data with the following parties:

  • Delivery Partners: To ensure successful fulfilment of courier services.
  • Payment Processors: For secure handling of payments.
  • Service Providers: IT and software providers for operational purposes.
  • Legal Authorities: If required to comply with legal obligations or regulations.

We will never sell or lease your personal data to third parties.

Data Retention

We will retain your personal data only as long as necessary for the purposes set out in this Privacy Policy or as required by law. For example:

  • Transactional data is kept for 7 years for accounting purposes.
  • Marketing data is retained until you withdraw your consent.

Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct your personal data.
  • Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Restriction: Restrict how we process your data in certain circumstances.
  • Data Portability: Request transfer of your data to another service provider.
  • Objection: Object to processing for marketing or legitimate interests.

To exercise any of these rights, contact us at [Insert your contact email].

Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure storage and encryption of data.
  • Regular security audits and access controls.
  • Limiting access to your personal data to authorised personnel only.

Cookies

Our website uses cookies to enhance user experience. For more information, please refer to our Cookie Policy.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revision date. Please review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: control@invictacouriers.com
  • Phone: 01227 773030
  • Address: Unit 17, Joseph Wilson Industrial Estate, Whitstable, Kent, CT5 3PS.

Last Updated: 22/01/2025

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    What Our Customers Say

    Kerry you are as always amazing! Thank you and your team so much!

    If reversed you want testimonials please come to me as you have always been fantastic to work with and so reliable, so thank you.

    Anna Taylor

    Bakkavor Group is a leading international food manufacturing company specialising in freshly prepared foods and produce. The group operates 55 factories and employs around 20,000 people in eight countries with pro-forma turnover in 2006 of over £1 billion.

    The company have five core values that underpin the way we do business, one of which is, customer care: We are committed to supplying outstanding service, quality and value, never forgetting that our relationship with our customers is pivotal to our success.

    Invicta Couriers have helped us to achieve this in conjunction with our team at Tilmanstone. They provide transport solutions for the effective distribution of samples to our customers and internal buying teams. On many occasions that has been at short notice and often outside traditional working hours.

    We have been working with Invicta’s for a number of years now and would consider their flexible approach and professional manner a credit to their management team.

    It is on this basis that I would not hesitate to recommend their services to any business.

    Alan Tingey

    I confirm that I have dealt with Invicta Couriers since 2004, during which time they have provided our company with excellent support in transporting our water samples from our offices in Folkstone to our laboratories in Watford and Staines.

    One of the reasons we initially approached Invicta was due to the fact that they could offer temperature controlled vehicles with constant monitoring, to ensure that our strict guidelines are adhered to.

    One of the reasons we have remained with Invicta is based in the good working relationship and trust that has developed. The nature of our business means that we can require sample transportation during unsociable hours and very often, at very short notice. I’m delighted to say that Invicta Couriers have always been able to accommodate our needs.

    I can confidently recommend Invicta Couriers as providers of a flexible and reliable service.

    Stephanie Collins

    This is to conform that we at Invicta Produce Ltd have been using Invicta Couriers for a number of years and have always found them able to meet our requirements, together with being professional in their approach to business, reliable, competitively priced and always putting their customer first, therefore we have no problem in recommending them.

    I personally have also known and used the company over a period of some ten years while being employed in a previous company, again as with the same recommendation applies.

    Ian CJ Maughan

    We are a special bakery with a production site in Whitstable. Invicta Couriers have been crucial in the success of our company.We have been working with Invicta for 8 years now – for 2 years Invicta Couriers ran an overnight import service from Germany before we set up our own production in Whitstable. Invicta not only handled the import side, they also handled the second leg of the journey which was to deliver it to our customers in London. Invicta had to customise their vans for the import service.

    Invicta deliver our bread on two nights a week to around 25 shops in London. Invicta Couriers hold the keys to a large number of shops for this purpose. They also handle local courier work for us.

    In all these years I have never been let down by this company, their controllers and drivers are always friendly, courteous and flexible. Whenever I needed to call their 24-hour telephone line it has always been manned and even if something has gone wrong, they put it right immediately.

    We did try a number of courier services before we settled with Invicta. it gives me great pleasure to recommend Invicta Couriers to any business. It is quite rare to get such excellent service from any company.

    Ingrid Greenfield, Artisan Bread Original

    We have utilised the services of Invicta Couriers for many years, to support our logistics requirements both locally, nationally and on occasion to other European destinations.

    We have found Invicta Couriers to be a reliable and flexible Company who deliver the level of service we require, often at very short notice.

    Simon Trimmer

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